Terms & Conditions

1. Agreement

The agreement between Villa Bloom Seminyak (hereinafter called Villa Bloom) and the person making the booking (hereinafter called the Customer or you) is valid only after a booking is received by Villa Bloom together with the appropriate payment, and the booking has been confirmed to the Customer by Villa Bloom. By ticking the “I accept” box on the booking form the Customer accepts these conditions and confirms that he or she is authorised to do so on behalf of all other persons named on the booking form thus forming a contract between Villa Bloom and the Customer.

1. Rates

All published rates are displayed in Indonesian Rupiah (IDR). Rates quoted allow for maximum number of persons as stated on the villa booking request form; additional fees apply for additional guests and must be confirmed at time of booking. The number of guests staying at the property cannot exceed the maximum number of guests agreed in your booking confirmation.

1. Reservations

Enquiries are held for a maximum of 48 hours. To secure the booking we require written email confirmation and deposit, an invoice will be sent by email.

1. Extras

Where extras such as cots, high chairs or extra beds are required, these will incur an additional charge. Extra items are subject to availability and must be requested at the time of booking.

4.1 Requests

Special requests (for example early check-in or late check-out) are not guaranteed, however we will always do our best to comply with these provided they are made well in advance of your arrival and/or departure. Extra fees may apply and will be charged directly by the property upon your arrival or departure.

4.2 Events

Villa Bloom must be informed if the Customer is planning to hold a dinner party or special function exceeding the maximum number of guests during their stay and prior to booking the villa. For larger functions, additional costs may apply such as special permit fees and extra staff hire.

4.3 Car & Bike Rental

We can arrange car and bike rental for guests at an additional charge. For high season periods we recommend that you book your well in advance, please mention this at the time of your booking. We take no responsibility for any insurances, licenses, accidents, loss or damage.

4.4 Airport Transfers

One way or return airport transfers can be arranged at an additional fee. Our driver has air conditioned transport and is familiar with our location so we recommend that you use our driver service for ease of arrival.

1. Payments

A deposit of 50% of the price of your accommodation is payable at the time of booking. The balance of your accommodation is payable at least 21 days before arrival or you may pay the full amount at the time of booking to limit transaction fees. Where the booking takes place less than 21 days before your arrival the full amount is due immediately to secure the booking. If the balance is not paid 21 days before your arrival we reserve the right to retain the deposit, cancel your booking and apply our cancellation charges as set out in Clause 6.

5.1 Payment Methods

Payment can be settled by credit card (via Paypal), Paypal or direct bank transfer. The Customer is responsible for all bank and processing fees, any Paypal processing fees incurred by Villa Bloom will be added to the final booking invoice.

1. Changes or Cancellations Made by the Customer

The Customer must notify changes or cancellations made to the booking to Villa Bloom in writing. We will do our best to assist with any reasonable changes made by the Customer, but they may not be possible. An administrative charge of IDR 500,000 per booking for each change shall apply in addition to any costs levied by suppliers as a result of the change of details. Where the Customer has requested a change to the date of the holiday less than 21 days prior to arrival and it cannot be accommodated, the booking shall be deemed cancelled and the cancellation charges referred to below will apply.

Any changes to the number of people in your party must be advised to us as soon as possible and where applicable any payment required by you in respect of additional persons shall be made in full if the change is requested less than 21 days prior to arrival.

In the event that you cancel a confirmed booking, the following penalties will generally apply:

• 50% of the total rental amount or any deposits paid will be forfeited if the cancellation is made more than 21 days before arrival
• Up to 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 20 days before arrival
• The applicable penalty amount will be deducted from the amount of your deposit, and Villa Bloom will refund any remaining balance to you.
• In the case of a refund is offered from Villa Bloom we are not responsible for bank fees to transfer the refund to you.

1. Changes or Cancellations made by Villa Bloom

Most alterations or changes to confirmed bookings are minor, for example the withdrawal of facilities at your accommodation; We will always do our best to advise you of such changes.

We always inform you of any changes that may have taken place since descriptions were written/checked, or since you made your booking as soon as we are aware.

7.1 Major Changes

In the unlikely event that circumstances beyond our control necessitate the cancellation of your rental we shall use our best endeavours to promptly offer alternative accommodation or refund all monies paid and Villa Bloom shall not be liable for any additional compensation.

7.2 Cancellation due to Force Majeure

In the unlikely event of any Force Majeure, Villa Bloom will place the booking on hold and allow up to 12 months from booking date for the Customer to re-book their accommodation subject to availability.

Should the Customer not wish to re-book their stay Villa Bloom will endeavour to refund any deposits paid to the Customer within 14 days of written notice from the Customer, although this may not always be possible. A 10% surcharge may be charged by Villa Bloom at their sole discretion. Villa Bloom will not be responsible for any bank transfer feed to refund such fees.

1. Your Accommodation

Your accommodation is reserved for the exclusive use of the persons named on the confirmation invoice and no other person(s) may use the property. The number of guests staying in a property cannot exceed the maximum number of guests published or agreed. 

8.1 Security Deposit & Damage

Villa Bloom reserves the right to charge a security deposit at their sole discretion. The deposit, subject to the events listed in this clause, shall be refundable and repaid to you within 14 days of the date of your departure from the accommodation.

Any damage caused to the property must be reported to the villa manager immediately and any damage cost will be deducted from any deposits collected. Where no deposit was collected or the amount of the damage exceeds the security deposit you will be liable for any and all charges to repair or replace the damaged property. If you are traveling with children, please take care that they do not use crayons and paints on the cushions and sofas. For fabric stains that cannot be removed the villa will charge guests for the cost of replacement.

The Customer is responsible for leaving the property in good order and in a clean condition. The Customer further undertakes to pay for any damages or losses incurred during occupation. Villa Bloom reserves the right to repossess the property if the Customer or a member of the party has caused excessive damage.

8.2 Services in the Accommodation

8.2.1 Internet

Free WiFi is provided throughout the property for your convenience. The internet quality can vary from day to day and in some time periods may experience delays.

8.2.2 Utilities

Neither Villa Bloom nor the property owner will accept any responsibility for the temporary failure or interruption to the provision of either the utilities (gas, air conditioning, electricity) or Internet caused by events which are outside of our control or should your devices be incompatible with our systems.

8.2.3 Satellite TV

Satellite TV is provided in the villa. Neither Villa Bloom nor the property manager can be held responsible for the loss of provision of these services in the case of technical issues or should services be withdrawn by the provider for any reason.

8.2.4 Maintenance of Outside Areas

The customer’s private pool and garden area will be cleaned and maintained on a regular basis during the customer’s stay by staff who have access to the property.

8.3 Staff

Villa Bloom provides a villa manager and daily housekeeping. The villa manager will greet you at check in and will tend to your requirements for the duration of your stay.

8.3.1 Villa Manager

The villa manager can make all arrangements for you such as restaurant, tour and transport reservations, child care, spa treatments and such. The villa manager is familiar with our local surroundings and can make many great recommendations for you.

8.3.2 Housekeeping & Laundry

General housekeeping duties are carried out Monday to Saturday. Should you wish not to be disturbed please advise us the day prior or as early as possible on the day.

Grocery shopping can be done for you and is charged at cost price (local currency), payable on a per purchase basis. Receipts for all purchases will be provided to you.

Personal laundry and ironing can be done for you at an additional charge. Please advise the staff of villa manager if you have any special requirements.

8.3.3 Tipping

Tipping is customary in Bali but is not a requirement. Tipping of staff is at the sole discretion of the Customer. Should you wish to provide a tip, please give to the villa manager and they will divide it equally among all staff.

As a guide, standard tipping practice is approximately 10-20% (this applies outside the villa at restaurants etc).

8.4 Security Issues

8.4.1 Your Belongings

All baggage and personal belongings retained at the property are kept at the Customers risk. You are advised to secure important travel documents, cash, credit cards and personal items in the security safety deposit box when you are outside the villa.

 8.4.2 Swimming Pool

The swimming pool of the villa is used entirely by the Customer and their guests at their own risk. We advise you to always take great care when using the pool. We further advise that neither you nor any member of your party should dive into the pool, or use the pool while under the influence of alcohol. The villa does not come equipped with a pool fence for children. Children in the swimming pool area should be supervised at all times. A pool fence can be organised at an additional cost.

The Customer hereby releases the Owners and Villa Bloom of any claims demands, debts, contracts, expenses, causes of action, lawsuits, damages and liabilities of any kind with respect to personal injury while using the villa’s pool.

8.5 Complaints

We are committed to offering you the best holiday accommodation available. However should the Customer have cause for complaint the Customer should contact Villa Bloom’s villa manager immediately. If the Customer is not satisfied with the resolution to any issue provided by the villa manager, the Customer is advised to contact the number listed on the Confirmation Invoice, and we shall use reasonable endeavors to rectify the problem except where circumstances are beyond our reasonable control. If the complaint cannot be rectified whilst the Customer is on holiday the Customer should contact bookings@villamarie-bali.com in writing within 14 days of vacating the property.

 8.6 Arrival at and Departure from Your Accommodation

On your first day, your property is ready for your arrival from 2pm or earlier by arrangement. Let us know your expected arrival time so we can plan to minimise any delay to your check-in. On your departure day your property checkout time is 11am unless otherwise arranged with the villa manager. We always try to arrange check-in and check-out times to suit our customer’s flight times but cannot guarantee this.

Where members of your party stay beyond 11am on the day of departure without the consent of Villa Bloom we reserve the right to invoice the Customer in respect of any additional days spent at the accommodation, any additional cleaning time needed by our staff, and any loss caused to Villa Bloom as a result of disturbance made to other holiday makers who would have been using the accommodation had it not been for the late departure of your party.

When you arrive at the villa the villa staff will take a photocopy of each guest’s passport shortly after arrival at the villa. A registration form will need to be filled out and signed and these papers will be kept on file with our villa manager.

8.6.1 Directions and Maps

We provide clear easy to follow directions giving the precise location of our villa. If you would like us to talk you through the directions before you leave your arrival, we are very happy to do so.

8.7 Collection and Return of Keys

The collection and return of keys is the responsibility of the Customer. It is the Customer’s responsibility to return all room and villa keys. The Customer will be liable for fees incurred to replace any lost keys at a rate of USD $40 per key.

8.8 General Issues

We reserve the right to terminate your holiday in the event that your behaviour or that of a member of your party is such that it is likely to cause distress, damage, danger or annoyance to our other guests, employees, property or any third party. If you or a member of your party are prevented from travelling because in the opinion of any person in authority you or a member of your party appear to be unfit or likely to cause discomfort or disturbance to other parties, we will have no further liability to complete your rental arrangements. We will not be liable for any refund, compensation, or any additional costs incurred by you. We cannot accept any liability for the behaviour of others staying at our accommodation.

8.9 Building Works

There may be new or renovation building work taking place in the area. We take steps to monitor this and advise you if any building work affects our villa, however this cannot always be guaranteed. Should we consider that a neighbouring building plot or plots would seriously affect the property with either noise or dust pollution or both, we will use our best endeavours to find an alternative property for you.

Where road works or public works occur at short notice or without notice, and which are outside of our control, we cannot be held liable for any inconvenience to you.

 8.10 Photographs

The photographs on our web site are normally up to date and give a general impression of the villa, however, Villa Bloom does not take any responsibility for any views or objects such as furniture etc which appear in the pictures, but may have been removed or changed, nor for any changes to aspects of views since the pictures were taken, or descriptions compiled.

1. Force Majeure

We cannot accept liability in any circumstances where performance and/or prompt performance of our obligations is prevented as a result of war, riots, civil strife, terrorist activities, natural disasters, industrial disputes, fire, nuclear explosion or adverse weather conditions.

1. Personal Requirements

Customers from approved countries must be in possession of a passport, which is valid for at least 6 months from the date of arrival and the completed embarkation/disembarkation card they received from their airline. Citizens of certain countries will be eligible for free entry tourist visa valid for 30 days upon arrival by air in Bali, Jakarta and a few other international airports. A 30 day Visa On Arrival (VOA) can be paid for on arrival for USD $35 and is extendable for another 30 days. Be aware that Immigration officials calculate the 30-day period as follows: your arrival day is counted as your first day, and you must leave the country on the 30th or 60th day.

10.1 Insurance

We strongly recommend that you take out a comprehensive insurance to protect you and all those that accompanying you for the full time of your visit against illness, injury, death, loss of baggage and personal items, cancellations and other travel contingencies. We also strongly recommend a health insurance that covers medical evacuation for emergencies. Villa Bloom is not responsible for Customer property loss or damage.

 10.2 Personal Health

Please tell us at the time of booking about any medical condition or infirmity of any member of your party that might be relevant to your holiday. We have contacts with medical facilities and companies abroad who can offer services that may assist and make your trip even more comfortable.

1. Agreement Non-compliance

Customers assure Villa Bloom that any tenant who violates any of the terms of this Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses caused by the Customer and/or the Customer guest(s).

1. Lawful Use

Customers and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbours, nor use the premises for any unlawful purposes, nor violate any law or ordinance, nor commit waste or nuisance on or about the premises. Any inappropriate or destructive behaviour could result in the eviction of the entire Customers group without refund.

1. Waiver & Release from Liability

Customer hereby waives and releases, indemnifies, hold harmless and forever discharges Villa Bloom and its owners and employees from any and all claims, demands, debts, contracts, expenses, causes of action, lawsuits, damages and liabilities, of every nature, including claims of negligence, that Customer ever had or may have arising from or related to participation in any of the events or activities, and for the duration of the stay at the property. Villa Bloom is not liable for loss, damage of property, to/of the Customer or its guests. Customer assumes any risk and takes full responsibility and waives any claims of personal injury, death or damage to personal property associated with the property including but not limited to man-made hazards associated with the property such as slippery shower basins, tubs, swimming pool facilities and natural hazards such as holes, ditches, fallen trees, branches and or other irregularities in terrain and using the terrain including walking, jogging, biking or related activities. Customer primary contact needs to be at least eighteen (18) years of age.

1. Opt In to Further Communications

By accepting these Terms & Conditions the Customer hereby opts in to our mailing list to receive further communications from Villa Bloom Seminyak s from time to time such as newsletters, promotions and special offers.